Shipping policy

Shipping Policy for Burn Rub Scrub

Effective Date: 10/20/2023

Welcome to Burn Rub Scrub. We appreciate your interest in our candle and body products. This Shipping Policy outlines the terms and conditions for the delivery of our products to ensure a smooth and satisfying shopping experience.

1. Order Processing:

1.1 Order Confirmation: You will receive an email confirmation when your order is successfully placed. Please review this confirmation for accuracy and notify us immediately of any discrepancies.

1.2 Processing Time: Orders are typically processed within  1-2 business days after receipt of payment. Orders placed on weekends or holidays may be processed on the following business day.

2. Shipping Methods:

2.1 Shipping Options: We offer various shipping options, including standard and expedited shipping, to best suit your needs.

2.2 Shipping Locations: We currently ship to addresses within the US. Please note that additional fees may apply for international shipping.

2.3 Tracking: You will receive a tracking number via email once your order has been shipped. You can use this number to track the progress of your delivery.

3. Shipping Times:

3.1 Delivery Time: The estimated delivery time for your order may vary depending on the shipping method you choose and your location. While we make every effort to meet these estimated times, actual delivery times may occasionally be longer.

3.2 Delays: Burn Rub Scrub is not responsible for shipping delays caused by factors outside of our control, such as adverse weather conditions, customs procedures, or courier service issues.

4. Shipping Costs:

4.1 Cost Calculation: Shipping costs are calculated based on the weight and dimensions of your order, as well as your selected shipping method and destination.

4.2 Customs and Duties: For international orders, please be aware that you may be responsible for any customs duties, taxes, or fees that may be applied by your local authorities.

5. Shipping Address:

5.1 Address Accuracy: It is your responsibility to provide an accurate and complete shipping address. We are not responsible for shipments that are delayed, lost, or misdirected due to incorrect or incomplete addresses.

6. Delivery Issues:

6.1 Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with you and the carrier to investigate and resolve the issue.

6.2 Damaged Packages: If your package arrives damaged, please take photos of the damaged packaging and product and contact us within 7 days] of receiving your order. We will assist you in filing a claim with the carrier.

7. Contact Us:

If you have any questions or concerns about our Shipping Policy or your specific order, please contact our customer support team at burnrubscrub@gmail.com or 678-561-5122.

Thank you for choosing Burn Rub Scrub. We look forward to providing you with the highest quality candle and body products and ensuring a smooth and reliable shipping experience.